Service Desk Analyst

Our well established client is looking for an IT Service Desk Analyst to join the team on a permanent basis.

Position Overview: We are seeking a talented and customer-focused IT Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a crucial role in providing technical support to our clients internal users.

Key Responsibilities:

• Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues.
• Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams.
• Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation.
• Collaborate with other IT teams to implement and maintain effective IT solutions.
• Create and update knowledge base articles to assist users in resolving common issues independently.
• Participate in on-call rotation for after-hours support as needed.

Key skills

• Office 365
• Exchange
• Windows Operating Systems
• Active Directory
• Experience with ticketing systems.
• Strong Customer Service skills.

If you are interested in this role and would like to understand more then please click apply.