Hours: 37.5 hours per week

Salary: £29,640 per annum with progression to £32,760 per annum.

Location : Sunderland (Hybrid)

Fixed term contract for 12 months

More than just a job….. a choice to make a difference!

Why work for us

If you are looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you!

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers .We are going through a really exciting period of transformation, and are looking for people to join our dynamic corporate service teams to support with the implementation of our new integrated systems.

Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

What we need

We are looking for a skilled IT Officer to join our team during an exciting period of change. As part of our Project Connect initiative, you will be at the forefront of integrating our People, Finance, and Payroll systems, ensuring a seamless end-to-end user experience.

In this role, you will be the first point of technical support for users, providing crucial assistance as they navigate the new systems. Your expertise will also be invaluable in consulting on all technical questions, ensuring that the project's implementation is smooth and effective. This is a unique opportunity to contribute to a meaningful project while being a key player in our organisation's transformation. If you thrive in a fast-paced environment and are eager to make a difference, we want you on our team. Join us and help shape the future of our organization!

About You

To be successful in this role, you will need to have an in-depth knowledge of IT systems, software and hardware. Experience in managing and supporting integrated systems, the ability to diagnose, resolve and troubleshoot issues promptly is required. You should have excellent customer service skills to be able to provide support and guidance to system users. You will be familiar with implementing integrated systems and be able to collaborate with other project leads and SMEs to ensure successful implementation and roll out.

Please read the Job Description for further details.

What we offer

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• Bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

Closing Date: 13/09/24*

Anticipated Interview Date:

*The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.