Contract Admin / Helpdesk - Chatham - 25 - 28K

I am currently representing an excellent mechanical company who are in need of a Contracts Administrator / Helpdesk within their customer services team. The position is due to sheer growth within the company who provide projects, service & maintenance contracts to a variety of gas, A/C, heating and mechanical services to high end commercial & residential clients.

PACKAGE:

25 - 28K
Monday - Friday - 8.30 - 5.
24 days holiday + bank
Pension
Healthcare scheme after qualification period
Perkbox employee benefits
THE ROLE:

Logging customer calls & job requests via telephone & portal
Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
Maintaining & updating simPRO system
Liaising with Engineers, Contract team, Subcontractors and Customers on job status
Manage fluctuating workloads in Shared Outlook mailbox
Promptly investigate customer queries & provide feedback
Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date.
Close PPM jobs
Raise supplier and sub-contractor purchase orders
General Administration duties
Ideal Requirements:

Experience of working on a Helpdesk in an FM / Facilities environment proffered or similar experience in a helpdesk role.
Proficient with MS Office & experience with simPRO would be advantageous although full training is given
Excellent Customer Service & communication skills (Verbal & Written English essential)
Ability to prioritise multitask whilst working under pressure
Flexible Team player approach with a "Can do" attitude at all times
If you feel you would be well suited for the role, please send your up-to-date CV