Role Purpose:

To review and assess applications for blue badges (disabled parking badges) against the National Department for Transport Blue Badge Guidelines and to issue or refuse blue badge applications. To provide an enquiry service for customers and other services about the Blue Badge Scheme.

Work Context:

The blue badge team sits within Customer Services and work closely with the contact centre. We work with the Department for Transport, district and borough councils and voluntary organisations. The team is primarily office based but works in an agile way working from home and on occasion may visit other locations.

Line management responsibility:

No direct line management responsibility but the role may require mentoring or assisting with new staff training.

Budget responsibility:

No formal budget responsibility but the role holder will take online and telephone payments and banking as part of the role.

Representative Accountabilities:

Analysis, Reporting & Documentation

* Ensure information and records are processed and stored to agreed procedures.

* Assist in providing and manipulating basic data for statistical and other reports. May run and present standard reports.

* Prepare and dispatch a range of standard correspondence/documents to ensure an efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Service Delivery

* Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.

* Receive and respond to everyday enquiries from customers to provide a timely, courteous and efficient service.

Planning & Organising

* Support a group of senior staff, ensuring confidentiality, and assisting in the effective organisation of internal/external meetings and activities to support a high standard of office organisation.

* Assess the range and volume of work to be undertaken for the days ahead and plan to ensure it is completed to time and to an appropriate standard.Finance/Resource Management

* Follow established ordering procedures to ensure adequate resources are available to meet work requirements.

Work with others:

* Receive visitors and provide/request basic information in a courteous manner to promote a positive.

Experience and qualification:

* Minimum 3 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent

* Familiar with one or more of the specific processes used in business, communication, financial or

* Ability to apply relevant health and safety, equality and diversity, and other county/service policies

* Competent in a range of IT tools.

* Ability to work with others to achieve objectives and provide excellent customer service.

* Good written and oral communication skills with the ability to build sound relationships with staff

* Ability to prioritise and plan own workload in the context of conflicting priorities

* Experience of working in a busy office environment.

Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates