My client, a well known Facilities and Maintenance provider who look after Luxury Retail clients are recruiting for an experienced Service Delivery Manager to join their team based in Basildon Essex
A Technical background is advantageous for this position and you must be willing to travel to parts of the UK and Europe occasionally
Key Responsibilities:
* Visiting and promoting strong client relationships
Sub-Contractor Management: Sourcing, vetting, onboarding, and conducting regular reviews with subcontractors to maintain quality standards across sites and within office administration.
* Project & Contract Mobilisation: Overseeing initial client enquiries, site surveys with subcontractors, working alongside the estimator to deliver timely estimates, and managing the mobilisation of projects.
* Quality Systems (ISO 9001 and 14001): Assisting in the maintenance and management of our ISO 9001 and ISO 14001 quality systems and taking responsibility for these systems following training.
* Health & Safety: Managing internal health and safety protocols alongside our consultant to ensure compliance.
* Client Meetings: Supporting the Business Development Director (BDD) in service review meetings when required.
What we are looking for:
* Impeccable Customer Service and the ability to grow and develop Clients
Proven experience in managing subcontractors and delivering high-quality service.
* Strong project management skills with a track record of successful project mobilisation.
* Familiarity with quality management systems (ISO 9001 and 14001) is desirable.
* Knowledge of health and safety regulations and compliance.
* Excellent communication skills and the ability to build relationships with clients, subcontractors, and team members.
* Willingness to travel within the UK, Ireland, and occasionally Europe