Customer Service Administrator, County Durham

Salary circa £26,000 per annum

4 day week - 7am - 5pm

Join our exciting client in their friendly Customer Service team, handling warranty claims and providing timely support to retailers.

Key responsibilities include:

* Accurately process warranty claims (owner details, parts, labour, expenses)

* Validate defects and warranty coverage

* Chair retailer conference calls and deliver training

* Resolve queries, expedite urgent parts, and handle delivery errors

* Liaise with internal and external stakeholders

* Address basic technical inquiries

* Ensure compliance with company policies, GDPR, and safety standards

Skills/Key Criteria

* Proficient in Microsoft Office

* Customer service experience, including handling challenging situations

* Strong organisation and time management

* Excellent verbal and written communication

* Adaptable to change

* Ability to build collaborative relationships