Menzies Distribution are looking for an Order To Cash Credit Controller Team Leader to manage the major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary. 

Job role: Credit Controller Team Leader

Location: Hybrid -  Edinburgh Park / Home

Shift Pattern: M-F. 36.25 hrs/pw

KEY RESPONSIBILITIES

Manage the Major Accounts/B2B Credit Control team to deliver a high standard of service
Managing the allocation of work, planning, motivating, coaching, absence, return to work interviews, referrals to HR for Occupational Health referrals, lateness, conduct and capability. Assist in discipline and grievance investigations and hearings
Manage recruitment via Logic Melon, review job descriptions, be part of the interviewing panel, contribute to selecting/deselecting candidate and induction of new employee
Set objectives, defining and agreeing Key Performance Indicators (KPI's), timelines, Performance Goals for the OTC Credit Control Team and input to online Performance Review System
Assessing and reviewing/measuring performance against KPI's and Performance Goals by regular 1:1 meetings, update online Performance Review System, identifying training needs and support required
Provide training to Team to increase their knowledge and efficiency or organising relevant authorised training from internal/external sources
Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
Liaise with key internal stakeholders and customers where required
Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
Understand the significance, the use of the data in other departments/branches and its influence
Communicate effectively with internal and external customers as required
Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guideline
Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
Develop relationships where appropriate with retailers, publishers and internal contacts
Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved
Manage the Major Accounts/B2BTeam ensuring all tasks are completed efficiently and accurately, to customer terms
Regularly review processes and procedures to ensure ongoing improvements
Provide reporting to Management Team
Manage and develop staff
Setting and ensuring KPI's are met
Analysing data and performance to identify areas for focus and improvement

KEY SKILLS & COMPETENCIES:

Minimum 5 years' experience in a credit control environment
Experience leading a team preferred
Experience working as part of a larger team
Experience in a large complex organisation
Credit Control experience dealing with major customers and their processes
Able to demonstrate strong Leadership skills
Can demonstrate skills in a change environment
Strong Influencing Skills
Logical Thinker
Strong Microsoft Office Skills
Flexible working ethic
Excellent attention to detail

BENEFITS:

31 Days Annual Leave (Pro-Rota)
Pension Scheme
Life Cover
Cycle to Work Scheme
Eye Care
Free On-Site Parking
Onsite Canteen