Job Ref: AM13411

Branch: Mercure Sheffield St Paul's Hotel & Spa

Location: Mercure Sheffield St Paul's Hotel & Spa, Sheffield

Salary/Benefits: Competitive Salary

Contract type: Casual

Hours: Full Time

Posted date: 03/10/2024

Closing date: 16/11/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.  

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Food & Beverage Operative supports their team in delivering exceptional customer service
• Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Have a visible presence within your working area
• Ensure that all customer requests and queries are responded to promptly and effectively
• Able to learn from points of complaints to enhance future customer service
• Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
• Have a good insight knowledge of hotel and the hotel’s products

The 4-star Mercure Sheffield St Paul's Hotel & Spa is a modern hotel in Sheffield, perfectly located in the heart of the city centre, close to the Lyceum and Crucible theatres, as well as Sheffield Hallam University. The hotel has 163 modern guest rooms, and all rooms have satellite TV and internet access. The in-site hotel Spa has a fully-equipped gym and an indoor heated pool, and the 7 function rooms are ideal for meetings and weddings.

Hotel guests appreciate the easy access to major transport links such as Sheffield railway station and Sheffield Airport. The hotel is a great place for shopping breaks and leisure trips as well as for business travels. After an exciting sightseeing trip or business day, the spa with heated swimming pool, sauna, steam bath and fitness centre await its hotel guests.

In the Yard restaurant our chef will serve an international menu in contemporary setting. Excellent steaks and fresh seafood are regularly on the menu. The elegant Champagne Bar is a true highlight of the hotel and a stylish spot for a nightcap: the stunning retreat offers outdoor seating with a great view.