Shape the future of compliance and customer care in the insurance industry with a role that makes a real difference.

We are currently partnering with one of our key clients in their search for a Compliance and Complaints Co-ordinator. This is a newly created role that’s ideal for someone with experience in complaints / compliance within insurance who really wants to make an impact in their next role! The Compliance and Complaints Co-ordinator role will be 70% complaints management and 30% compliance co-ordination.

Flawless organisational and communication skills, as well as emotional maturity, are absolutely essential for this position!

Key Responsibilities:

Compliance Monitoring & Risk Management:

• Support compliance with FCA regulations and internal standards, ensuring risks are identified and mitigated.
• Help maintain a culture of ethical compliance and customer fairness.

Customer Complaints Management:

• Manage the complaints process, ensuring timely and fair resolution in line with FCA DISP requirements.
• Identify trends and root causes and suggest process improvements.

Vulnerable Customer Support:

• Ensure the company’s processes meet FCA guidelines for vulnerable customers.

The Ideal Compliance and Complaints Co-ordinator:

• You MUST have experience working within the insurance industry, ideally within compliance and / or complaints departments.

• Strong understanding of FCA regulations, including DISP, vulnerable customers, and GDPR.
• Proven experience in handling customer complaints and DSARs.
• Excellent organisational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Strong communication skills, with the ability to work both independently and collaboratively with teams.

Benefits of the Compliance and Complaints Co-ordinator:

• Highly competitive salary plus bonus
• Enhanced pension offering
• Private medical insurance
• Hybrid working opportunities
• 25 days’ holiday and your birthday off
• Qualification support and internal training programs
• Group life insurance
• Plus, much more!

Ready to Take the Next Step?

If you're an experienced Compliance or Complaints Co-ordinator looking for a fresh opportunity for the new year, apply with your CV today!

Call one of our specialist consultants and quote job reference NJR15429.