Customer Service Co-ordinator

Loughborough

£25,000 - £27,000 + Bonus

We are currently seeking a motivated and dynamic individual to join our clients' team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.

This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.

Description of the role:

Taking customer calls and addressing inquiries promptly and professionally.
Processing orders accurately and efficiently, ensuring timely delivery.
Managing customer accounts and building strong relationships.
Utilising geographic knowledge to coordinate efficient load planning.
Proactively identifying opportunities to upsell products or services.
Contributing to stock rotation strategies to optimise inventory management.About you:

Previous experience in customer service and sales, with a proven track record of achieving targets.
Strong communication and interpersonal skills, with a customer-focused approach.
Ability to work autonomously and take initiative to solve problems.
Geographic knowledge and experience in load planning is an advantage.
A proactive attitude with a willingness to go the extra mile to exceed customer expectations.If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity