Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding.

Service Desk Analyst
Newcastle Upon Tyne
Fully on-site
£25,000
Permanent

Duties and Responsibilities:

Diagnose and resolve critical software issues
Take ownership of cases through to resolution
Assist other members of the support team
Ensuring KPIs are met
Liaise directly with customers regarding technical issues, via phone and email
Identify reoccurring technical faults and recommendations to the Support Manager
Knowledge, Skills and Experience Required:

Customer focused
Highly motivated
Strong troubleshooting ability
Good documentation skills
Time management skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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