Customer Support ManagerPertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.Key Responsibilities:- Manage the customer service experience post completion- Carry out inspection works to ensure quality of all homes prior and post completion- Liaise with colleagues from customer service, production and sales- Communicate with customers after their move in and are settling in seamlessly- Liaise with sub contractors ensuring that remedials are carried out to correct standard- Line manage service technicians ensuring they operate effectively- Provide clear written communication to customers, contractors and colleagues, managing their needs and expectationsKey Requirements:- Previous experience in a very similar role- Understanding of the New Homes Quality Code- Knowledge of construction including PMA Awareness is essential- Knowledge of residential property and competitors is essential- Experience with RSL Liaison- General knowledge of NHBC Technical requirements and guidelines- Excellent customer service skillsThe Customer Support Manager Role:- Monday to Friday 8.30am - 4.30pm- Site based 3-4 times a week- Starting salary of £38,000- Car Allowance of £5,000- 25 days annual leave plus bank holidaysIf you are interested in this Customer Support Manager role please apply below or call Jemma at Pertemps.