Our client, an ambitious and progressive company, is looking to recruit an experienced Complaints Officer to join their Customer Services team.

This is a one year fixed-term contract to start immediately.

Main responsibilities will include:

• Managing the complete complaints process, ensuring 100% satisfaction and effective resolution of any issue.
• Investigating each case thoroughly, by gathering all the necessary information and liaising with the relevant departments.
• Communicating with a professional and consistent manner, providing updates and realistic resolution timeframes.
• Responding promptly, outlining the findings and proposed actions to rectify the complaint.
• Following through on agreed actions and ensuring implementation as required.
• Meeting all regulatory requirements.

The successful candidate will have the following attributes:

• Experience of complaint handling
• Excellent listening skills
• Proficient writing skills
• Outstanding interpersonal and influencing skills
• Ability to investigate, analyse and assimilate information
• Good understanding of regulatory requirements, GDPR and data protection