Job Title: OCC & Engineering Manager
Location: Canary Wharf

Role Overview:
We are seeking an OCC & Engineering Manager to oversee operations within the Operations Control Centre (OCC) and ensure the smooth functioning of critical facilities across multiple campuses. This role is pivotal in maintaining M&E systems, infrastructure, and risk management protocols while promoting operational excellence.

The ideal candidate will possess extensive experience in critical environments, with a strong understanding of Data Centre operations, BMS, and engineering management.

Key Responsibilities:

* Oversee the OCC, ensuring efficiency in operations, maintenance, and incident response.

* Manage and lead the OCC team, including training, performance reviews, and adherence to company policies.

* Supervise M&E systems, ensuring all reactive and planned maintenance tasks meet SLAs.

* Respond to BMS/EMS alarms, escalate as necessary, and provide updates on actions taken.

* Ensure compliance with health, safety, and environmental standards, promoting QHSE activities.

* Review and maintain critical system documentation, including MOPs, SOPs, EOPs, and risk assessments.

* Coordinate with subcontractors, ensuring compliance with site procedures and quality standards.

* Deliver accurate reporting on operational metrics, incidents, and root cause analyses.

* Act as the first point of contact for incidents, leading resolution efforts and liaising with client teams.

* Foster a culture of continuous improvement and operational excellence within the team.

Contract-Specific Duties:

* Navigate CAFM systems, ensuring accurate data entry and SLA compliance.

* Analyse operational data and contribute to monthly reporting.

* Support readiness for audits by maintaining up-to-date documentation.

* Develop and implement strategies to optimize services and ensure seamless operations.

Core Competencies & Qualifications:

* Proven experience in the building services industry and critical environments.

* HV Authorised Person certification.

* Recognized training in Electrical or Mechanical disciplines (City & Guilds, ONC/HNC preferred).

* Familiarity with BMS and CAFM systems; formal qualifications desirable.

* Strong leadership, organizational, and communication skills.

* Knowledge of 18th Edition Wiring Regulations.

* Experience in Health & Safety (NEBOSH/IOSH desirable).

* Calm under pressure, with the ability to lead and deliver results in high-stakes environments.

Why Apply?
This role offers a challenging and rewarding opportunity to lead a team within a critical environment. If you are a proactive and skilled professional seeking to make an impact, we want to hear from you.

How to Apply:
Interested? Apply today