Customer Services Account Manager

Due to continued growth our client based in Swindon is recruiting a Customer Service Account Manager to join their team. This is an exciting opportunity for an experienced professional to join a g company renowned for its commitment to quality and exceptional service. In this varied role, no two days will be the same. You will collaborate closely with our Production team to ensure customer satisfaction and timely job dispatch or all orders.

Key responsibilities will involve:

• Deliver outstanding customer service to our clients.
• Communicate effectively through email, phone, and messaging platforms.
• Foster strong relationships with clients.
• Collaborate with internal teams, including Production, Dispatch, and Finance.
• Process production orders using our Management Information System (MIS).
• Ensure timely dispatch of orders through coordination with internal departments.
• Address delivery issues with couriers.

The right candidate will need the following skills:

• Experience within a similar office-based role.
• Excellent verbal and written communication skills.
• Experience of working in a manufacturing business would be preferred
• Strong attention to detail.
• Effective problem-solving abilities.
• Ability to thrive in a team-oriented and fast-paced environment.
• Adaptability and flexibility in managing tasks.

In return:

• Salary up to £30K dependant on experience
• 23 days holiday per year, plus Bank Holidays
• Hours of work 9am - 5pm
• 100% Office Based (Swindon)
• Company Pension (3% ER / 5% EE)
• Life Insurance
• Free, on-site parking

We like to speak to every applicant, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully based on our legitimate interests. We use third party service providers to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice on our website for further details.