Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Customer Success Manager with a strong accountancy (Payroll) software background based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.
Duties
• Activate customer subscriptions and increase & accelerate adoption of other products.
• Support customers from the start of their entire journey
• Help develop the approach to customer activation and retention.
Skills
• Accounting or bookkeeping , Payroll and software knowledge.
• Ability to build urgency in customers to activate and use their subscriptions.
• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
• Experience delivering software-based product onboarding or training.
• Great communication skills
Benefits
• Long contract
• Possible temp to perm
• Free breakfasts