Contract Role until 30/06/2025

£14.25 per hour PAYE / £18.13 per hour UMBTo start ASAP

07:45 - 17:00 Your new company

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible and open. Your new role

Tech bar - Hours 07.45 - 17.00 - will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours

Assistance with IT related queries & general basic enquiriesAssist users logging into and logging tickets within ServiceNowComplete administration within ServiceNow (log/update and close tickets) To look up and check progress of IT support calls if requested.

Hardware diagnostics :Carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to the supplier or replace if out of warranty from StockDevice rebuilds and ensure compliant before re-issuing (configured with latest windows updatesInstall & troubleshoot software.Office 365 suite knowledge for troubleshooting.Basic Use of Active Directory - EG:PW resets, Bit locker recoveryBasic use of SCCMBasic use of NexthinkNHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)Troubleshoot/fix MFA issuesEducating users on; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.Spare stock managementLoan stock managementLiaise with other internal teams and NHS Acute Trust staff for application support and password resets.Basic Mobile phone supportPerform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/ perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.Digital Dictation : create user accounts, add typist access and configure Olympus dictation devicesFull on site training will be given.You must be approachable, have good customer service skills and be able to work under pressure in sometimes unpleasant situations.

What you'll get in return

Well-established onsite working environments * Diverse and inclusive team * High ethos and purpose-driven organisation * Opportunity to contract for a reputable and growing organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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