Account Manager/Telesales

About

Adecco are currently working with a growing company based in Durham. It is an exciting time to join the company as they are growing, progression with the company is actively encouraged and people are supported in their career journey.

They are a nationwide provider, who pride themselves in delivering a first-class service to their clients and are extremely passionate about their customer experience and providing a unique service that sets them aside from their competitors.

Job Brief

You will be working as part of a team with the Customer Service Executives and Business Development Managers to support and drive sales growth. The goal is to help the company achieve sales growth by developing new business from existing clients and actively seeking new sales opportunities.

Responsibilities

Selling the service-based solutions to potential new customers

Send emails to customers, including relevant product literature, brochures, and other marketing campaign materials

Consistently build a sustainable pipeline of both run rate and larger sales opportunities, creating a referral if necessary to the Business Development Manager's

Achieve and exceed Monthly and Annual Sales, New Accounts, and other growth targets.

Proactively contact and engage with customers, with the aim to build and maintain long-lasting business relationships/partnerships across the customer network

Communication with customers via emails, calls, and marketing campaigns

Address customer concerns and questions and overcome potential roadblocks in the sales cycle

Use product knowledge to showcase the range of solutions that we can offer and up-sell/cross-sell when the opportunity arises

Create activities, opportunities and quotes using a CRM whilst effectively utilising CRM as a sales tool

Daily updating of CRM to maintain accurate opportunity forecasts, details of progress/plans including past activity

Demonstrate an understanding of current/emerging legislation and the industry and understand how this can influence business strategy

Work with colleagues to ensure that admin is managed efficiently therefore providing customers with an excellent customer experience

Role Responsibilities

Proven success in a Sales roles

Computer literate with experience of CRM software and MS Office

Proven ability to juggle multiple customer enquiries, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Educated to a minimum of GCSE Level C / Grade 4 or equivalent

Company Benefits & Package

Discretionary company bonus scheme

20 days holiday entitlement plus Bank Holidays (up to 5 additional days for long service)

Brilliant career development and progression opportunities

Fantastic working environment with free on-site parking

Company social events/Meals

Company Christmas event

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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