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Date Added: Wed 11/12/2024

Sales Office Manager - Building Supplies/ Construction

Dagenham, RM10, UK
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Company: HENLEY CHASE

Job Type: Permanent, Full Time

Salary: £30000 - £40000/annum

Sales Office Manager - Building Supplies/ Construction

Dagenham

£30,000 to £40,000

Direct reports: Team of Sales Coordinators

About:

My client is looking for a driven and enthusiastic individual to join our team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you'll be responsible for managing a team of Sales Coordinators.

The role:

* Lead a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries

* Implement an effective outbound sales development strategy for the Sales Coordinators

* Embed a process of upselling and/or alternatives for out-of-stock products

* Coordinate and support sales development operations

* Compile tracking reports for sales, report monthly sales figures and respond accordingly

* Deal with customers' queries, enquiries, requests and complaints

* Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience

* Work collaboratively with key stakeholders across the business to ensure business goals are met

* Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders

* Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement

* Monitor team wellbeing, attendance and performance issues. Acting promptly, in line with policy

Skills:

* Excellent leadership ability and relationship-building skills

* Excellent communication skills, with the ability to confidently sell, negotiate and persuade.

* The ability to see the bigger picture and understand how this role fits into plans for growth

* Strong IT skills including working knowledge of MS Excel, Word and Outlook

* A positive, collaborative and solutions-focused team player with a can-do attitude

* Organised, proactive and responsive with excellent attention to detail

Qualifications/Experience:

* Experience in the construction industry or sound knowledge of construction products is essential

* Minimum 2 years' experience in a similar role

* Experience in using sales order processing systems would be advantageous
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