At Unity5, Customer Success isn't just a department - it's a driving force behind everything we do. Our mission is simple: to help our clients succeed, and to make sure every experience they have with us is exceptional.

We're looking for a Customer Success Manager to join our growing team and take charge of our Private and Local Authority customer relationships post-implementation. If you're passionate about building long-term partnerships, driving adoption, and delivering real value, then you might just be our perfect match.

💼 What You'll Be Doing:

🤝 Customer Champion

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Take the reins post go-live, ensuring customers see ongoing success and value from our products and services.

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Build strong relationships with stakeholders and become a trusted advisor.

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Develop tailored success plans in collaboration with Account Management, aligned to customer goals and commercial outcomes.

📈 Growth & Retention

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Spot opportunities to cross-sell and upsell - and work with the Account Management team to turn them into reality.

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Stay close to customer health through regular check-ins, health checks, and workshops, sharing data-driven wins with senior stakeholders.

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Drive engagement in our customer communities and user groups, both online and in person.

📣 Voice of the Customer

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Be the internal advocate for your customers, ensuring their feedback shapes our roadmap.

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Work with Product and Development teams to channel real-world insights into product enhancements.

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Partner with Marketing to turn customer success stories into standout case studies.

📚 Product Expert & Educator

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Become a Unity5 product guru, helping customers get the most from our platform.

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Deliver training, webinars, and contribute content to our knowledge hub to support scalable success.

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Stay on top of new features and releases so your customers always have the latest and greatest.

🧩 What You'll Bring:

Required:

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2+ years of experience in Customer Success within a SaaS or tech environment

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Proven track record managing multiple customer accounts and driving retention

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Confident communicator with strong presentation skills (in person and virtual)

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Analytical mindset - you know how to prove value through data

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Comfortable navigating both technical and non-technical conversations

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Process-driven, organised, and solutions-focused with a self-starter attitude

Nice to Have:

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Experience in the parking or traffic management industry

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Familiarity with HubSpot

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Worked in a scale-up environment and helped shape new processes

💡 Why Unity5?

We're a fast-growing SaaS company, passionate about solving real-world problems through innovative tech. You'll be joining a collaborative team where your voice is heard, your ideas are valued, and your work directly impacts the success of our customers and our company