Support Worker - Tenancy Sustainment

Location: Bromley

Reporting to: Service Manager

Salary: £13.20 per hour

Contract: Temp on going

Hours: Monday to Friday 09:00 - 17:18

About the role:

Successful candidate will need to have significant experience in tenancy sustainment and homeless prevention and the ability to promote independence with service user so that they can manage their own accommodation and improve the quality of their lives. Successful candidate will be a lone worker, working across Bromley borough so will need to be confident and use public transport. Good time management skills are paramount along with self-disciple in creating administration time in order to be able to update case notes and records in a timely and accurate fashion. Part of a small team, the successful candidates will need excellent communication skills and maintain good liaisons with management, colleagues and wider stakeholders eg landlords and benefits services. Successful applicant will have experience of managing safeguarding processes.

Key responsibilities:

* To deliver housing related support to adults with a range of needs, to understand their strengths and build on these to help clients meet their aspirations in a range of areas of interest and value to the individual.

* Improve each client's quality of life; prevent homelessness through promoting or maintaining independent living skills and appropriate move on.

* Provide relevant support in accordance with the client's range of needs via support and safety planning and aspirations assessments and through one-to one keywork sessions.

* Assist service users to attend educational, leisure and health related activities, accompanying as appropriate

* To maintain accurate service users' records and all other records relating to the upkeep and maintenance of the service. This includes electronic based records on our organisational system.

* To carry our Housing Management functions including the collection and management of rent, reporting of repairs, and managing the beginning and end of tenancies/licences at the schemes.

* Encourage and promote effective multi-agency working to ensure that the risks of services users are mitigated and that the needs and aspirations of service users are met to a high standard, including establishing close contacts with various communities, statutory and voluntary organisations.

* To assist with domestic tasks, when appropriate

* Have knowledge of and follow relevant legislation, policies, and procedures.

* To take part in regular supervisions and annual appraisals and seek out and take up opportunities for continuous professional development within the service, organisation and externally.

Key Skills:

* Excellent interpersonal skills and relationship management skills.

* Excellent written and verbal communication skills.

* Creative Problem-Solving skills including Conflict Resolution.

* Organisation and Planning skill to deliver multiple priorities to tight deadlines

* Creativity in engaging residents to co-produce initiatives to engage individuals via activity and event planning

* Ability to use a range of approaches to ensure effective person-centred support planning.

* Ability to maximise independence by motivating and supporting service users towards their goals.

* Ability to travel and work across the services when required.

* Basic awareness of health and safety issues

* Willingness to cook and clean with the service users (where appropriate)

* Excellent literacy and numeracy skills.

* Knowledge and understanding of safeguarding issues and ability to address them appropriately.

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