One of Carbon60's clients within the insurance sector is looking for a Contact Centre Agent to work onsite on a contract basis.

Contract Specifics:

Duration: 6 months with potential of extension

Pay rate: £13.30 per hour

Mon-Fri - 35 hours a week.

Location: Redhill (no WFH available, onsite role)

Job Scope:

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

* Forward on escalated calls in the correct manner

* Maintain and develop knowledge of pension schemes

People

* Provide support to the administration team

* Support team members during busy periods

* Work as part of an effective team

Clients

* Answer the phones and respond to members queries to set service standards

* Provide an efficient, professional service to meet all client/members' needs and to promote the brand.

* Communicate with members via email

* Make outbound calls when required

Financial

* Hit individual and team targets

* Ensure timely completion of timesheets

Essential

Pass at C or above for Maths and English Language at GCSE or equivalent
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Computer literate
Excellent customer service skills and a positive, customer focused attitude
AdvantageousDesirable

Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantage

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy