Trade Counter Operations Manager
Salary: Circa £50,000, Full time, Monday -Thursday 8am -5pm & Friday 8am -3pm
Reporting to: Group Finance Director

Job Overview:

As the Trade Counter Operations Manager, you will be responsible for driving sales performance, ensuring exceptional customer service, and overseeing the efficient operation of the Trade Counter.

You will lead a dynamic team, optimise product placement, and work closely with internal departments to enhance customer engagement and maximise turnover.

Key Responsibilities:

* Support the Commercial Team in driving trade counter performance, achieving and exceeding sales targets.

* Optimise product placement and trade counter layout to maximise sales.

* Enhance customer engagement and encourage repeat business

* Lead by example in delivering a high-quality, personalised customer experience.

* Ensure a strong focus on upselling and cross-selling.

* Foster long-term relationships with clients to build brand loyalty.

* Supervise and motivate the trade counter team, ensuring a customer-centric approach.

* Provide coaching, training, and performance feedback to enhance team effectiveness.

* Foster a positive, collaborative work environment.

* Oversee the efficient processing of customer orders and resolve queries in collaboration with the wider team.

* Work with the Finance team to ensure accurate invoicing and budget management.

* Ensure compliance with internal processes to maintain operational excellence.

* Regularly review key performance metrics, including sales, foot traffic, conversion rates, and customer feedback.

* Use data insights to drive improvements and refine trade counter strategies.

* Stay informed about market trends, competitor activities, and industry developments

* Collaborate with the Marketing Team to design visually appealing displays that enhance the customer experience.

* Maintain a showroom and trade counter that aligns with brand image.

Qualifications & Skills:

* Proven experience in operational management, ideally in the KBB (Kitchen, Bedroom, Bathroom) or high-end retail industry.

* Strong leadership skills, with a track record of building and managing high-performing teams.

* Excellent communication, interpersonal, and negotiation skills.

* Results-driven with a demonstrated ability to increase sales and profitability.

* A keen eye for luxury aesthetics and interior trends.

Benefits:

* Competitive salary starting at £50k, plus bonus scheme.

* Being part of a friendly, creative, and dynamic team.

* Clear opportunities for career growth and development.

* Life Assurance and Health Cash Plan.

* Pension contribution.

* Generous employee discount.

This role is ideal for a motivated leader passionate about sales, customer experience, and operational excellence in a high-end retail environment.

KBB Recruitment are acting as the employment agency in relation to this vacancy, Please call Amber on (phone number removed)