We are looking for a Lettings and Rehousing Assistant to join a leading Housing Association based in Stratford on a FTC for 8 months

Responsibilities:

• Provide flexible support to Lettings and Rehousing Officers.
• Process various transactional requests efficiently, including setting up accounts, verifying documents, handling medical information, raising purchase orders, and advertising properties.
• Handle resident enquiries across multiple channels (face-to-face, phone, email, and letter), ensuring a positive customer experience.
• Carry out administrative tasks such as minute-taking, mail merges, updating customer records, and processing surveys and questionnaires.

Experience:

• You will have exceptional customer service skills and an ability to communicate at all levels.
• You will be resourceful and supportive when dealing with resident requests, have a drive to do the right thing and a willingness to work hard, get things done and learn fast

This is a hybrid working role, is 2 days expected in the office

Please attach an updated cv and we will be in touch!