Customer Support ExecutiveSeeking a professional with excellent communication skills, a positive attitude, and a proactive approach. The ideal candidate will build strong customer relationships and view each interaction as a growth opportunity. This role suits someone eager to enhance their skills and contribute to a dynamic team. Adaptability, empathy, and problem-solving are crucial for delivering a seamless customer experience. Key Responsibilities:

• Addressing customer inquiries and complaints via phone and email.
• Ensuring resolution of customer issues.
• Improving service quality and efficiency.
• Keeping customers informed and setting realistic expectations.
• Acting as the client's voice and providing updates to teams.
• Collaborating to develop and implement best practices.

About The Team:Part of the Operations team, which manages critical processes for payment and treasury services. The team ensures effective and accurate payments. Team Areas:

• Payments
• FX, Liquidity & Funding
• Reconciliation
• Customer Support

Requirements:

• Experience in customer-facing and operations roles.
• Strong written and verbal communication skills.
• Confidence in communicating with all levels of stakeholders.
• Ability to manage multiple tasks and coordinate with colleagues.
• Calm and logical approach to resolving issues.
• Excellent attention to detail.
• Comfort in a fast-paced, evolving FinTech environment.
• Experience with CRM tools (e.g., Zendesk) is advantageous.