We treat our team like family and our guest like royalty!

At the InterContinental London - The O2, we are passionate about exploration and discovery.

Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK's largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 has recently opened a second ballroom, making it the largest hotel conference venue in London.

Meeting & Events Floor Manager
Competitive Plus Great Benefits

As our Meeting & Events Floor Manager you will ensure all Meeting & Event facilities are maintained to the standards required and our guests receive efficient, professional and friendly service at all times. Facilitate the smooth running of the operation on a daily basis and to brief all staff on what meetings, lunches and dinners are taking place.

What we are looking for:

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
• Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
• Participates in interactions with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.
• Strives to improve service performance

A bit about you:

• Experience in similar position within an M&E Operations
• Experience in supervising high volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language

Our M&E Floor Manager will receive some excellent Company benefits:
• A very competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years' service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Critical Illness and Pension cover
• Unrivalled Career Progression prospects

Apply now to be our new M&E Floor Manager!