Purpose of Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA's.

Customer Service

* To liaise with the call controllers and Field Service Supervisor's to provide the best service to the customers.

* The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.

* The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.

* Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.

* May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.

Records and Documentation

* Accurately record time, parts used and any other details either electronically or manually as required.

* Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.

Skills/Knowledge and Qualifications Required

* Shall have good fault-finding and diagnostic skills

* To be able to understand hydraulic and electrical circuit diagrams.

* Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles

* Can use and understand various electrical and hydraulic test equipment

* Update engineering knowledge when able.

* Always use cost effective but safe measures to carry out tasks.

Standards

* Comply with all requirements in the Work Instruction for Engineer Responsibilities.

* Comply with instructions given by Field Service Supervisors, Managers and Directors.

* To maintain and use company issued equipment and vehicles in a safe manner and according to policies.

* To take responsibility for the safe keeping of stock and be accountable for stock balances.

* To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.

* Any documentation which is required to be returned to the office is done so in time.

Desirable Knowledge and Qualifications

* Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.

* City & Guilds in electrical and mechanical engineering.

* Competent in the use of electrical and hydraulic test equipment.

* A sound knowledge of single and three phase electrical equipment and hydraulic circuits.

* A mature disciplined approach and good personal administrative and customer care skills.

* 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.

In return for your commitment and expertise, you will receive

* A competitive salary of £33,421.20 OTE £45,000.00

* We offer accredited ILM Training in house and external training.

* Ongoing career and development opportunities and company pension