My client has an exciting opportunity for someone focused and detail-oriented to join their parts team as a Parts Advisor. Based at the UK office in Long Crendon, you will be joining a supportive, global company who are leaders in their field. To be successful in this role you will need to be a team player keen to help in other areas where required, have a willingness to learn and an ability to work well in a small, diverse team. This position is fast paced and will require excellent time-management skills, with outstanding IT skills as it will involve working with a high number of manuals, and searching for correct parts. You will be the first point of contact for all enquiries, providing a knowledgeable and efficient service, mostly via email and telephone with a number of other daily responsibilities.

Your main duties will comprise, but are not limited to:

• Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email and telephone
• Ensure all customer expectations and requirements are identified and successfully managed
• Promote the company in all aspects of its business
• Prospect for new business
• Contribute to achieving a level of profitability that meets departmental and company expectations
• Processing and tracking of spare parts sales and orders using the appropriate processes, tools and technical documentation
• Using electronic parts manuals
• Handling warranty orders
• Processing and handling complaints
• Checking accounts, credit limit.
• Build up and develop excellent customer relationships
• Assisting warehouse with parts returns and processing orders as and when required
• Handle return of incorrect and unnecessary parts from customers, to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
• Arrange daily shipments of customer orders with Carriers as required
• Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
• Document actions by completing forms, reports, logs, and records; maintaining databases
• Assisting warehouse with packing and shipping when required

Skills / (preferred) previous experience:

• Team Player with good interpersonal skills
• At least 3 years of specialized vocational education (e.g. Industrial sales, shipping, wholesale or retail-clerk).
• Knowledge of basic import / export procedures
• Operational Knowledge of Aftermarket Distribution and Customer Processes
• The willingness to learn and ability to work well within a diverse environment
• Fluent in English
• PC literate in SAP, CRM and Office applications
• Customer focused with a strong "can do "attitude & flexible approach
• Ability to communicate effectively with vendors and customers

This is a Monday to Friday, office-based position with benefits including 25 days holiday + bank holidays, free parking, company pension and health insurance.

Salary is £28,000 to £30,000 depending on experience.