Temp - Debt Recovery Officer

£17.54 per hour + holiday pay

Week on week for around 3-6 months

Working from home 3-4 days a week with 1-2 days in the Sidcup office (occasional travel to Stratford as needed)

Our client is looking for a debt recovery office to join their fun and fast paced team! The aim of this role is to deliver comprehensive management of a debt recovery service with a full end to end resolution approach. Doing so through adopting a logical, problem solving and proactive approach, demonstrating self-reliance, resilience, confidence and initiative.

Key duties -

• Managing your own portfolio of accounts, ensuring within your customers there is a reduction of arrears, cash collection performance is maximised, and bad debt minimised, using all available communication methods.
• To confidently deliver and make reasoned decisions in relation to effective portfolio management, balancing the need for a high pace of delivery with appropriate level of quality.
• Independently working to provide the effective account resolution of high-level arrears and tenancy issue related cases in a timely manner and to a clearly defined standard.
• Taking enforcement action including processing court applications & able to represent at Court as and when required (which may be at very short notice).

• Undertaking a range of administrative duties and business processes as required to fulfil the duties of the role.
• Investigation and support of housing benefit or universal credit claims.
• To take legal action to recover debt as appropriate in line with policy and expected timings including the management of legal cases.
• Attempt all options to recover arrears before evicting resident.
• Maintain accurate records of all transactions and communication contacts with each resident.
• Ensure the accuracy, validity and completeness of any account involved in legal action.

Key skills needed -

• Excellent business ethic with the ability to respond positively to challenges.
• Able to work on own initiative and to meet agreed targets by prioritising and utilising your excellent time management skills.
• Flexible and adaptable in an ever-changing environment.
• Experience of working in a fast paced and challenging environment with a performance driven work ethic.
• Experience of using an outbound dialling system.
• Well-developed questioning, listening, influencing and negotiating skills.
• Exceptional communication and customer service skills.
• Self-motivated with excellent organisational skills, able to prioritise tasks based on importance and urgency.
• IT literate and able to quickly acquire knowledge of web-based applications.

If this sounds like the role for you, apply today!

*Braundton Consulting is a recruitment agency recruiting on behalf of a client.