Call Centre Agent

Redditch (office based)

£22,308 p/a + potential bonuses (37.5 hours)

Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office.

The Role of a Call Centre Agent:

Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
Negotiating payment arrangements following client guidelines.
Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client's guidelines.To be successful, you must be able to demonstrate:

Customer service or contact centre experience.
Excellent communication skills - able to interact effectively at all levels.
A positive attitude and strong work ethic.
Confident, professional phone manner.
Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
Confident in dealing with customers over the telephone - often in difficult circumstances.
Friendly and empathetic, with good active listening skills.
This is an excellent opportunity for a call centre agent looking for a new challenge in a rewarding environment.

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)