JRRL are looking for a confident Administrator to train as a Case Handler for their client in Sidcup. The right individual will be confident with Microsoft packages and have excellent administration and customer service skills.

Hours: 8:30am – 4:00pm (hybrid after probation, 2 days working from home)

Free On-Site Parking

Main Duties for the Administrator to train as a Case Handler:

• Collecting accurate information and documents to proceed with analysing a personal effect insurance claim made by a policymaker
• Guiding policyholders on how to proceed with the claim
• Monitoring the progress of the claim
• Investigating potentially fraudulent claims
• Handling any complaints associated with the claim
• Liaising throughout the insurance claim with claimants, Insurers etc.
• Evaluating claims for reasonableness and recoverability under the subject policy in accordance with required claim practices and procedures
• Ensuring the customer is treated fairly and they receive excellent service in accordance with industry and company guidelines

Person specification for the Administrator to train as a Case Handler:

• Good organisational and numeracy skills
• Previous administration experience
• Knowledge of Microsoft Office programs
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach
• Eager to learn new skills

Benefits:      

Company Pension, Life Assurance, Private Health Care and Group Income Protection

Holidays:

25 days plus Bank Holidays.

This Administrator role is a full-time permanent role.  The starting salary is £22,500 and full training will be given.  You would ideally have administration and office experience and a good standard of Microsoft packages to be considered for this job. This is a company that like to train and progress their staff.