Implementations Support Analyst

Our client based in Sheffieldis currently looking for an Implementations Support Analyst. You will be supporting the Implementation Manager in day-to-day activities in addition to supporting API and Partner integrations and supporting customers internally and externally on new business onboarding.

Skills and Responsibilities:

• Manage Implementation setup portal
• Review new requests merge and push live within agreed SLAs
• Overall organisation of the setup portal
• Manage the implementation support queue on Zendesk to assist the internal support team and customers.
• Attend internal and external implementation calls to support Implementation Manager where required.
• Keep customers up to date on each stage of the customer onboarding process.
• Practice a basic understanding of API integrations and continue to upskill your knowledge
• Make recommendations for improvements to processes and software.

Benefits:

• Bonus
• Private medical cover
• Hybrid working

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Implementations Support Analyst