Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.

The Role

As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.

Responsibilities:

Providing excellent customer service to residents and clients.
Scheduling appointments with tradespeople in an organised and cost-effective manner.
Managing appointment rescheduling using the company's planning tools.
Logging and updating jobs on the company's job management system.
Collaborating with supervisors and tradespeople to organise and allocate work effectively.
Handling enquiries from residents and resolving appointment-related issues.

Candidate Requirements:

Experience working in a busy call centre environment.
Strong multitasking abilities, with a proven ability to meet deadlines and targets.
Excellent communication skills, with attention to detail and a customer-focused approach.
Experience in a scheduling or planning role is advantageous but not essential.

What's on Offer?

Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
Long Service Awards: Recognition for key milestones.
Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
Volunteer Days: One paid day annually to support a cause close to your heart.

Ready to Apply?

If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you