Customer Service Account Handler

Location: Wakefield

About Us: Gregory Distribution Ltd is dedicated to delivering excellence in logistics and transport services. We maintain high standards of compliance and operational efficiency, fostering a strong culture of teamwork and continuous improvement. Join us to grow your career in a supportive and expanding business environment.

Job Description: Are you passionate about customer service and eager to make a significant impact in a dynamic logistics company? We are seeking a Customer Service Advisor for our Hereford site. In this role, you will work closely with our customers to ensure smooth operations.

Key Responsibilities:

• Collaborate with customer retail stores and depots to ensure the smooth running of operations.

• Coordinate daily service reports using various internal and external IT systems.

• Process customer invoices and input invoice data into multiple systems.

• Manage customer relationships and handle administrative duties, including responding to queries via email, phone, and face-to-face interactions.

• Produce KPIs and daily statistics.

• Serve as the main point of contact for customer queries and internal teams. Strong communication skills (both written and verbal) are essential.

• This new position offers the opportunity to develop and shape the role.

Requirements:

• Previous experience in a similar role

• Strong communication skills at all levels.

• Excellent organisational skills and ability to prioritise tasks.

• High attention to detail and ability to meet deadlines.

• Capable of working independently and as part of a team.

• Proficiency in MS Office packages, including Word, Excel, PowerPoint, and Outlook.

Why Join Gregory Distribution Ltd?

• Competitive Salary: between £32,000pa to £35,000pa, Depending on experience!

• Hours: Monday to Friday between 08:00hrs and 17:00hrs.

• Training: Monthly Courses for a variety of areas.

• Benefits: Additional holiday purchasing scheme*, Retail discounts with Hapi*, Retail Trust Wellbeing Support*, and more.

• Career Growth: Explore opportunities for professional development within our expanding business.

• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Free Uniform and paid Volunteer Day.

• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.

• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.

*Subject to terms and conditions.