Purpose of the Role

The Utilities Coordinator is responsible for the oversight at site and coordination of teams to ensure delivery of smart meters with minimal disruption to tenants. The role will work with GPUK, Savills, Ethos Utilities Management and with utility suppliers.

Key Responsibilities

• Organise and arrange access for site surveys with the energy provider personnel and an electrician to ensure the meter site is viable for a smart meter upgrade.
• Attend regular meetings with the Sustainability Programme Coordinator to report on programme progress.
• Communicate with impacted customers with regards to timing and expected works.
• Act as a point of contact for tenants with queries. Escalate any tenant queries that are not ‘standard’ to the Sustainability Programme Coordinator.
• Attend and oversee the smart meter installation along with energy provider personnel.
• Supporting the delivery of the commercial and residential smart meter roll out.
• Record, photograph, and upload utility meter data to drive greater accuracy of reporting within PlanOn.
• Report any unexpected issues to the Sustainability Programme Coordinator.
• Support Operations Transformation Manager and Sustainability Programme Coordinator on other utility/sustainability related projects (including Demand Logic).
• Coordinate with Savills Facilities Managers to arrange access to sites.
• Work closely with all parts of the Smart Meter roll out team, understanding processes, data and structures.
• Be an astute stakeholder manager. Communicate readily and frequently to understand opportunities for improvement and share good practice.

Skills, Knowledge and Experience

• Strong social skills and desire to work with others to solve problems.
• An appreciation of exceptional customer service and what that means in the delivery of services.
• Strong communication skills
• Problem solving any issues that arise on site
• High level of attention to detail

Working Hours - 37.5hrs

Please see our Benefits Booklet for more information.