Trainee Conveyancing Ops Manager

New National Firm opening in Cardiff

£50,000 - £60,000

Full job description

Are you ready to do the best work of your career? We're looking for an experienced Conveyancing Manager with a passion for leadership and delivering exceptional client service, to lead a new legal team in city centre Cardiff.

We're on a mission to transform the moving market, for our people, partners, and clients. Enabled by technology but with people at the heart of everything we do.

The current conveyancing teams across the UK offer the best possible service for our clients,

As a Conveyancing Manager, you will have direct line responsibility for a team of Property Lawyers and will work closely with the Senior Operations Managers to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.

The Key Responsibilities

Oversee and manage the Conveyancing department, ensuring efficient operations and adherence to all legal and regulatory requirements
Provide guidance, development, training, and mentorship to the Conveyancing team
You will be the main reference point for the site management in terms of any contractual arrangements and BCP in conjunction with any site Manager
Ensure the consistent delivery of excellent client service, whilst maintaining an engaged and motivated team culture. Trustpilot review and CSAT scores accountability for site.
Collaborate with the Partnerships teams to oversee agreed contractual SLAs for partnered accounts
Propose and implement growth initiatives to boost business revenue including involvement of fee revenue assurance
Propose, champion, and implement change initiatives to improve business operations
Maximise operational effectiveness by driving operational efficiencies and minimising costs, this should include a focus on business interest etc. surrounding mortgage funds.
Drive internal business growth with a focus on matter case volumes, correct allocation to teams, trends, and peaks and troughs
Be the contact point for any audits in facilitating any visits both in person and remote and developing any follow up action plans.
Responsible for regional departmental recruitment and employee retention rates, proactively working to minimise regretted attrition to less than 10%
Work in collaboration with HR and finance and other key stakeholders within the business
Work to and maintain Service Level Agreements
Always promote compliance with company policy and procedure
There will be minimal travel across all sites requiredYour Experience and Skills

You will have a minimum of 4 years' management experience within a fast paced, complex, business environment
A licensed conveyancer with significant conveyancing experience, you'll also be able to run a conveyancing transaction from instruction to completion
You're a strong mentor and leader, capable of inspiring and developing talent
You can demonstrate the ability to influence and build relationships at all levels, both internally and externally
Exhibit confidence and professionalism in decision-making and client interactions
Collaborate effectively with team members and other departments to achieve success
Resilient and agile, able to work effectively under pressure, meet strict deadlines whilst maintaining attention to detail
Possess exceptional critical thinking skills, with a proactive and solutions-focused approach
Foster an engaging and inclusive culture that vales diversity and teamworkWhat we can offer:

We aim to reward your hard work generously. You'll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

£50,000 - £60,000
23 days holiday + 2 extra religious/cultural days
Hybrid working
Your birthday off!
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonusesFor a confidential discussion please contact Dan Mason at our head offices