Operations Manager

Operations Manager

Location: Borehamwood, Hertfordshire

Our client provides high-quality lighting, audio, video, and scenic solutions for the live events industry. They are trusted to deliver bespoke production solutions for a wide range of prestigious live events across the UK and Europe.

An exciting opportunity has arisen for an enthusiastic, highly motivated Operations Manager to join their team. In this role, you will be responsible for coordinating between internal departments and overseeing essential services like crewing and transport, ensuring efficient delivery of a variety of live events and projects.

As Operations Manager, you will act as the central point between Operations, Project Management, Warehouse, Workshop, and Site teams to ensure all departments are resourced effectively to meet project needs. You will lead the Operations team and oversee logistics, crewing, and transport, constantly refining processes to ensure they are robust and scalable.

The ideal candidate should have a background in the lighting, audio, or video industry and an understanding of the time-sensitive nature of live events. A creative problem solver, they should be skilled in resource management and able to adapt quickly to changing circumstances. Strong communication skills, a positive attitude, and the drive to improve operational processes are essential.

Responsibilities:

• Oversee all projects, ensuring all departments are informed of operational requirements.
• Manage logistics across multiple projects, ensuring efficient use of resources.
• Support Warehouse and Workshop Managers by ensuring departments are adequately staffed.
• Provide line management to Operations Administrators, Bench Technicians, and Drivers, including scheduling and managing expenses.
• Oversee the booking and scheduling of freelance crew and ensure relationships with suppliers are maintained.
• Ensure accurate data management for freelance crew and internal staff in scheduling systems.
• Manage internal staff scheduling, allowing for efficient deployment across projects.
• Oversee travel and accommodation arrangements for crew, ensuring smooth logistics.
• Handle discrepancies between projected and actual costs, working to minimize impacts on budgets.
• Manage equipment maintenance, ensuring timely repairs and equipment uptime.
• Implement and refine processes to maximize operational efficiency and minimize waste.
• Champion best practices in health and safety, ensuring compliance across all operations.
• Provide out-of-hours support as needed.

Skills and Qualifications:

• Experience in the live events industry, with a strong understanding of lighting, audio, and video technologies.
• Excellent communication and leadership skills, with the ability to manage cross-functional teams.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Proactive problem-solving ability, adapting quickly to challenges and changing circumstances.
• Flexibility to work outside standard hours, including occasional evenings and weekends.

Benefits:

• 30 days paid holiday (including public holidays)
• Personal private healthcare and dental cover
• Enhanced company pension
• Long service reward scheme
• Company laptop
• Annual birthday gift
• On-site staff facilities including snacks, coffee, and a pool table
• Ongoing training opportunities