Success Recruit are currently working with a successful auto-repair company based in Thurrock. They are looking to recruit a Fleet Service Advisor to support with front of house duties, customer service, and administration.

The successful candidate does not need administrative experience or a background in a similar environment, but must demonstrate the willingness and excitement to learn.

The successful Fleet Service Advisor will be expected to:

• Demonstrate strong customer service skills and personability
• Have excellent communication both written & verbal
• Hold a full UK driving licence (for work purposes)
• Cope well under pressure, prioritising tasks and working proactively

The successful Fleet Service Advisor will be rewarded with:

• A supportive training regime that will allow you to excel within the role
• The opportunity to become a valued member of a friendly, sociable team
• Free parking on-site
• Work events including Christmas parties

Job Description:

The primary responsibility of this role is to ensure operational management of their customers fleet repair and maintenance day-to-day. This will include daily management of service schedules, breakdowns, and liaising with scheduling teams to ensure each vehicle’s off road time is kept to a minimum.

The ideal candidate will work well in a team and feel confident speaking with mechanics & other customers on a daily basis. This position will suit someone with a calm demeanour and positive attitude.

Duties to include but not limited to:

• Responsible for the day-to-day operations of vehicle maintenance, service and repair.
• Efficient booking of vehicles using their internal CRM systems (1 link and MAM Autoworks), ensuring minimum downtime and operational impact.
• Management & interrogation of costs relating to repairs/invoices/applications.
• Keeping accurate compliance records and ensuring successful completion of audits.
• Maintaining industry accreditations.

This is an excellent opportunity for someone who thrives under pressure and feels confident in their ability to deliver a high standard of administration and customer service. Full training will be provided for navigating company systems; however, experience with any CRM Software & Microsoft applications such as Outlook, Word, & Excel, would be very beneficial.

Hours: Monday - Friday 8.30 am - 5.30pm

Salary: £25k - 33K DOE

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Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!

In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.