Complaints Advisor vacancy waiting to be filled

Venn Group have been approached by a Housing Association and would like to introduce the following position available

Position: Complaints Officer / Advisor

Location: Hybrid / Tuesday working from the Liverpool Office

Rate: £21.00 p/hour (Umbrella Rate)

Length: 6 months with chance of going permanent

Hours: 37 hours p/week (Mon- Fri)

The role will predominantly involve:

· Providing customer focused, high quality complaint resolution service for the business in accordance with Group’s policy and regulatory requirements

· Triaging queries/enquiries and resolving at first point of contact

· Leading the investigation of stage 1 and 2 complaints proactively, in accordance with complaints policy

· Liasing with departmental managers to investigate complaints and challenge proactively where information is not provided, missing or incorrect and actions have not been followed up

· Recommending the amount of compensation to be awarded and the reason for it

· Preparing Stage 2 investigation packs and supporting the preparation and collation of documentation for Housing Ombudsmen enquiries

· Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer complaints

To be considered for this role you will need to have experience in dealing with complaints within a social housing setting and be available to start within 1 week notice