Customer Services Trainer - Private Hospitals

Darlington Remote with Travel

35k plus 4k car allowance

Full Time / Permanent

Our client is an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

We are looking for someone to train and coach administrators and therapists at their Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills, and knowledge, to deliver exceptional customer experiences no matter where someone is in their journey.

You will play a crucial role in enhancing the soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues.

You will conduct effective Training needs (TNA) analysis

You will be responsible for listening to and score calls, remotely and side by side, to ensure a consistent customer journey is being provided in line with business requirements

The goal is to improve our clients ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.

Hybrid working role with requirement to travel nationally. Working with a range of stakeholder the post holder will help to improve their private patient enquiry experience. Being part of the service development team you will be helping to identify the future needs as well as improving the journey for patients today.

Using excellent communication skills, attention to detail and first class customer service skills you will help colleagues to seek continuous improvements using your passion for learning and growth.

You will have:

• A minimum of 1 years’ experience in a training role with proven customer service skills
• Previous experience of delivering feedback and coaching with an in depth knowledge of coaching techniques
• Training qualifications - Minimum level 3 or equivalent (eg. PTTLS/AET); Coaching qualification (desirable)

Benefits :

• Car Allowance
• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Length of service recognition awards
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• 'My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards
• Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• 'Cash for Colleagues’ - Employee referral scheme
• Career Pathways Programme - for development and further qualifications

For further information and to apply please contact Julie Gregson directly.

CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.