The Asmodee Group is the leading independent publisher and distributor of board games in the world. ASMODEE is a French company created in 1995 with the objective of dusting off the classic image of the game world through modern and innovative games.
Today, ASMODEE is an international group, but it still retains the peppers of its DNA: sharing, expertise, originality, innovation and a nice dose of offbeat. Asmodee games are distributed in over 50 countries.
Asmodee is known and recognised for its best-sellers such as Catan, Ticket to Ride, Dobble, Splendor and its trading cards (Pokémon, Star Wars, Lord of the Rings licences, etc.).
The Asmodee Group has four main activities: Publishing and distribution of board games, Digital and Entertainment.
Job Summary
This role involves building and maintaining long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of retailers; developing new business from existing customers, proactively identifying new opportunities and providing outstanding service to ensure customer satisfaction.
What does the role involve
• Operating as the main point of contact for a portfolio of assigned accounts, consisting of a range of major national retailers
• Building and maintaining strong, collaborative relationships with customers
• Working with internal teams to deliver excellent customer service and drive efficiency; adapting services and products to meet the customer’s specific needs
• Identifying opportunities to grow business with existing customers, and generating sales by upselling and cross-selling
• Taking ownership of customer issues and working swiftly to resolve them to the satisfaction of the customer wherever possible
• Using data, analytics and forecasting to drive profitability and manage stock holding
• Proactively contact customers to make them aware of new & upcoming product releases to increase sales
• Negotiating with customers including pricing and terms on full season listings and special promotions
What we are looking for
• Strong interpersonal skills with ability to quickly establish rapport and build trust
• Confident communicator, both verbal and written
• Adaptable to changing demands and priorities
• Works well under pressure
• Strong team player but happy to work independently
• Positive and enthusiastic with a passion to learn and deliver fantastic customer service
• Resilient and determined
• Strong attention to detail and excellent problem-solving skills
• Strong IT skills, including intermediate Excel skills to manipulate and analyse data (Vlookup, Pivot Tables etc)
• Proactive, in terms of looking at new Sales/Marketing opportunities and understanding new problems
• Previous experience (minimum of 3 years) working in a sales environment, preferably as an Account Manager
• Experience with Business Development & opening new accounts.
• Previous experience in the toy and game industry(D)
• Interest in gaming (D)
Why join Asmodee UK?
We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays) and staff discount on all our products! We offer a hybrid working environment, offering flexibility to balance work and life.
Our Commitment
Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. Asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.
