About Our Client:

Our client is a renowned fine dining Italian restaurant chain in London, celebrated for their authentic Italian cuisine, luxurious ambiance, and exceptional service. They take pride in creating memorable dining experiences for their guests, whether in their main dining area or in one of their exclusive private dining rooms.

We are seeking a dynamic and detail-oriented Events & Reception Manager to join our team. This individual will be responsible for managing the reception and events team, ensuring smooth and efficient operation of guest services and private bookings. If you have a passion for people, expertise in guest reservation systems, and a knack for coordinating elegant dining experiences, we’d love to hear from you!

• Reservations Management: Oversee and manage all aspects of the reservations process, using OpenTable or similar booking systems to handle guest reservations and optimise seating arrangements.
• Private Dining Bookings: Coordinate private dining room bookings, ensuring all details are in place for a seamless experience from booking through to the event.
• Team Leadership: Lead and motivate the reception and events team, creating staff rotas, training new team members, and overseeing daily operations.
• Customer Service Excellence: Provide exceptional customer service, ensuring all guest interactions are positive, and maintain a welcoming atmosphere.
• Event Planning: Collaborate with restaurant management to plan and execute special events and promotions, catering to the unique needs of our high-end clientèle.

• Proven experience in an events or reception management role within a fine dining or luxury hospitality environment.
• Proficiency with OpenTable or similar reservation systems.
• Strong people management skills with experience creating rotas, training, and developing staff.
• Exceptional organizational and multitasking abilities, with an eye for detail.
• Excellent communication skills and a commitment to delivering superior guest experiences.

• Competitive salary and benefits package
• Opportunities for career growth within our expanding restaurant chain
• A dynamic, supportive work environment that values team contributions and professional growth

Join us in creating unforgettable dining experiences at one of London’s most cherished Italian restaurant brands! If you are an organised individual with a passion for customer service then please click apply today and you will receive a call back within 48 hours.

We look forward to hearing from you!