Call Handler - NG8

PLEASE ONLY APPLY FOR THIS ROLE IF YOU HOLD AN ENHANCED DBS/WOULD PASS AN ENHANCED DBS CHECK.

12 Hour Shifts, covering mornings, days and nights.

Temp with a view to go perm after 12 weeks.

Rates of Pay:

£11.44 - Days

£15.44 - Nights and Saturdays

£19.33 - Sundays and Public Holidays

Assessment date: 16th September 2024

Interview date: 28th September 2024

Start date: 30th September 2024 - this is when your 5 week training period would commence. Please only apply for this role if you can commit to the full 5 week training period from this date.

Main Responsibilities:

• Answer telephone calls from the public, emergency services, doctors, and Health Service colleagues about emergency, urgent, and non-urgent situations.
• Use the Control Room computer system to input patient details and pass information electronically to the Dispatch Officer.
• Communicate by radio with the crews to deploy them and assist with queries or requests.
• Provide accurate and legible documentation related to patient journeys, cancellations, and booking changes.
• Assist with general clerical duties as needed.
• Maintain courteous and professional interactions with the public, doctors, and Health Service colleagues.
• Operate systems to liaise with callers who have additional communication requirements.
• Provide ad hoc "on the job" training for new staff members.
• Ensure a clean and tidy work environment, free from obstructions.
• Provide cover for absences, including sickness and annual leave, as needed.
• Undertake other duties as reasonably required.

Note: Responsibilities will be carried out in accordance with company policies, which may change over time. Ensure full compliance with policies related to patient safety, including Risk Management, Infection Prevention, and Safeguarding children and vulnerable adults.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.