AdministratorNear Stanton, Suffolk£22,800 per annum + benefitsFull timePermanent9:00am to 5:30pm With over 25 years of experience in the residential lettings industry, our client is a recognised leader in the property services sector. Known for delivering top-tier gas and electrical safety inspections and boiler installation services across the UK, the company has earned a reputation for quality and reliability. This is a fantastic opportunity for an out-going enthusiastic person to work in a small but pivotal team that manages some of the key client’s work flow.  The main focus of this job role is to maintain a bespoke data-base, assist in the scheduling of work, answer client telephone calls and email enquiries and up-selling of products. Responsibilities:

• Answering client telephone calls and email enquiries.
• Updating the CRM and converting information into Excel Spreadsheets.
• Speaking to landlords and scheduling appointments for inspections etc. Upselling where possible.
• Checking timeframes of work already scheduled to ensure its within the correct timeframe for compliance.
• Monitoring the progress of cases.
• Uploading certificates to the CRM.
• Reacting to inbound calls.

You will need to:

• Be computer literate and experienced working with Excel and database packages.
• Be highly organised and methodical with a keen eye for detail.
• Be a people person with a friendly manner.
• Be a team player who is happy to assist other team members and collaborate with operational departments.
• Customer services experience would be desirable.

Remuneration and Benefits:

• Hours of Work: 9:00am – 5:30pm – 1 Hour unpaid lunch (flexibility required)
• Salary £22,800 
• Holidays: 20 days + bank holidays rising to 22 days after 1 year’s employment
• Company Pension. Nest Scheme
• Company Sick: Pay 5 days on a rolling 12-month basis
• Free Parking
• 15 Hours Paid Medical Time
• Free Private Healthcare with Benenden Health

For more information on this vacancy, please contact Megan Reeve on .