Customer Support Technician

Hybrid after training, 2 days WFH
Salary: £24,380 + Annual bonus
Hours: Monday to Friday - 8.30am to 4.30pm or 9.30am to 6pm
Location: Manchester - M40.

We are recruiting for an international communications company who specialise in connecting businesses with their customers. Our client works with some of the biggest household names and are looking to expand their current Ethernet Service Delivery Co-Ordinator team.

Role:

* Keeping channel partners up to date with the progress of their orders

* Checking for updates on orders from the supplier

* Chasing additional information

* Escalating where needed

* Take information from multiple sources and put together a customer update

* Be the first point of contact for your designated workload across that working week

* Taking customer calls and logging supplier updates on the ticketing system

* Work well as a team helping with workload as needed

Benefits:

* 25 days leave, with option to buy / sell holiday days, plus English public holidays.

* Company bonus - potential to earn a bonus based on personal and company performance.

* Day off on your birthday

* Pension scheme

* Life assurance

* Income protection

* Childcare vouchers and paid paternity leave.

* Enhanced maternity / adoption payment and return to work bonus.

* Numerous online discounts

* Eye care vouchers

* Ride2Work scheme

* Paid time off for volunteering initiatives.

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