Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.


🚀 Your next challenge

Main missions

• Supporting a team of account managers with managing the daily, weekly and monthly tasks in managing their employee benefit and reward clients. Time management and organisational skills are key.
• Account Executive's need to understand their client business and work closely with the Account Manager to increase client retention and engagement
• Ensure all account management processes are efficient, streamlined and regularly updated

What you'll be doing:

· Understand your client's business objectives and develop good client relations

· Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager

· Support the account team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives

· Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required

· Analyse and review your reporting and highlight any patterns or concerns to the Account Manager

· Ensure that detailed work instructions are produced and updated, complying with relevant operating standards

· Liaise with internal departments and external suppliers to achieve the best possible solutions

· To have a clear understanding of the current status of every project that you are responsible for

· Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained

· Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule

· Update website content using content management software

· Copywriting and proof reading

· Assist with reconciliation and debt control

· Attend client meetings and produce contact reports as required

· Trouble shooting and resolving client issues

· Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required

· Perform all other duties as reasonably required that are consistent with both training and experience

🌟 You're a match

• Good working knowledge of Microsoft Office
• Experience using a CRM system desirable, such as Salesforce
• Analytical with excellent problem-solving skills
• Confident to highlight issues and suggest ways of improvement
• Great attention to detail, particularly with finances, grammar, spelling, and tone of voice
• Good understanding of IT, Creative and Finance
• Ability to work independently and under pressure
• Team player with a positive attitude
• Ability to communicate well at all levels
• Keen to learn
• Experience of working in a busy administrative client support type role preferential

Competencies:

• Customer focus - Building strong customer relationships and delivering customer-centric solutions
• Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear
• - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

🏅 Your team
Head of Client Operations - Samantha McLean

📍 Your location
Hybrid (Milton Keynes office)

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.