Key Objectives/ Deliverables

Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ , RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects.

Responsibilities

* Running project schedules from the Genesis Database.

* Running dedicated project reports from Genesis Database and presenting the information.

* Present weekly totals of target v's actual.

* Booking Access for Genesis Field & customer engineers using various Service Providers (SP's) access database/portals.

* Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity.

* Liaising with Field Engineer's, Site Managers and Project Managers when required.

* Raising and closing site outages CRQ's via the Remedy database in line with the project requirements.

* Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA.

* Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports.

* Co-ordination of daily project process including generating and maintaining weekly schedules and trackers.

* Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised.

* Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc.

* Issuing daily/weekly schedule reports to customer and suppliers.

* Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised.

* Requesting PO from PM for any payments required by SPs & or their portals.

* Full control of documentations flow processes for access/CRQ/RAMs & HOPs

* Working alongside engineers and dealing with day-to-day issues effectively.

Operational Experience

Essential -

Knowledge of Microsoft packages

Extensive experience of CRQ management

Ability to use Web Based reporting tools

Experience of customer facing roles

Desirable -

Telecoms experience would be helpful

Database Experience

Knowledge of UK Service Providers access portals

Person Specifications

Essential -

Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.

Ability to work independently

Strong organisational skills

Well presented and professional

Organised and ability to multi-task

Excellent attention to detail

A good planner

Methodical & Structured

Desirable -

Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills.

Solve problems by using a logical and systematic approach.

Ability to anticipate the implications and consequences of any failures and take appropriate action.

Ability to gain others' support for ideas, proposals, projects, and solutions.

Academic & Technical Background

Essential -

3 to 5 years' experience in a comparable role

Information Technology literate.

English language & written.

Desirable -

Comfortable working with multiple stakeholders & within a multi-cultural