Hire Desk Controller

Newport

£30K - £35K

Are you a proactive, highly organised, and customer-focused professional looking for an exciting new challenge? Do you thrive in a fast-paced environment where no two days are the same?

Our well-established, multi-depot client is on the lookout for a Hire Desk Controller to manage rental operations at their Newport depot. This is a fantastic opportunity to play a key role in a company that values its people and offers real career growth.

The Role

* Acting as the first point of contact for hire inquiries, advising customers and providing accurate quotes.

* Allocating equipment & coordinating logistics to ensure on-time deliveries.

* Managing rental contracts & compliance, keeping everything running smoothly.

* Organising transport & liaising with operators for seamless dispatch.

* Working closely with the maintenance team to ensure equipment is always hire-ready.

* Delivering outstanding customer service, solving problems quickly and efficiently.
Assisting with billing, invoicing & financial records to keep things in check.

* Maintaining accurate records of all transactions for full transparency.

The Person

* Experience in a similar hire desk, rental, or logistics role

* Excellent organisational & multitasking skills with the ability to juggle priorities

* Communication & customer service skills

* A keen eye for detail & a problem-solving mindset

* Strong IT skills , comfortable using scheduling & admin software

What's in It for You?

* A supportive, friendly team where your contributions matter

* Career progression opportunities in a growing company

* Competitive salary

* The chance to be part of a business that values and invests in its people