Flair Group are currently working with an industry recognised building maintenance and fit out contractor. Our client requires an experienced Customer Service Advisor to join their established team.

The newly appointed Customer Service Advisor will be responsible for providing a first-class service to our clients, this includes managing phone calls, emails and web requests as well as maintaining databases and providing administrative assistance.

Key Responsibilities:

• Delivering an excellent and consistent customer service experience via all
channels, including telephone, email, web, and face to face (internal
colleagues);
• Ensure that all customer contacts are handled well, giving customers the best
possible experience;
• Taking ownership, problem solving and ensuring a successful resolution for
each call;
• Ensure that information is accurately entered into our systems;
• Allocate work requests to our dedicated field technicians and contractors
across the UK;
• Continually and proactively develop your knowledge of services;

For more information please call Stacey at Flair Group. Alternatively, apply to the advert and a member of the team will be in contact