Job Title:Client Operations & Account Manager

Location:Office Based in Elstree Hybrid (Flexible post-training based on candidate preferences)

Salary & Benefits:

• Starting from £26,000 per annum (dependent on experience)
• 40hrs/wk (willing to accommodate flexible working times for the ideal candidate, ensuring a work-life balance that suits both parties)
• Immediate start

Role Overview:We are seeking a proactive and detail-oriented Client Operations & Account Manager to manage and grow long-term relationships with both new and existing clients. Our diverse clientele includes property managers and multi-location businesses requiring 24-hour maintenance services. The ideal candidate will thrive in a dynamic environment, managing multiple tasks to ensure seamless job completion from start to finish.

Key Responsibilities:

• Monitor and respond to client emails
• Log maintenance requests and assign tasks to service engineers
• Oversee invoicing and job tracking through our live system
• Address customer complaints and feedback promptly
• Monitor and drive sales revenue performance
• Meet monthly sales targets
• Collaborate with sales representatives to strengthen client relationships
• Foster and maintain strong professional connections with clients

Desired Personality Traits:

• Highly reliable, self-motivated, and results-driven
• Positive, with a focus on delivering high-quality service
• Ambitious and confident with a proactive approach
• Team player who enjoys collaborating with others
• Comfortable with taking on responsibility and accountability

Key Skills & Experience:

• Strong background in account management
• Professional and knowledgeable about service offerings
• Excellent communication and networking skills across all levels
• Motivated, organized, and capable of managing multiple tasks simultaneously
• Proven success in managing client accounts and achieving sales targets

Technical Skills:

• Proficient in Excel, Word, Internet, and Outlook
• Basic understanding of profit and loss and general accounting
• Excellent written communication skills

Qualifications & Experience:

• Proven success in a proactive sales role
• Demonstrated ability to meet and exceed sales targets
• Prior experience in account management and/or maintenance is highly desirable

If you are ready to take on a rewarding role in a fast-paced, client-focused environment, we’d love to hear from you!